Frequently Asked Questions

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General

What is myGPhC?

myGPhC is a password-protected, self-service website for registrants of the General Pharmaceutical Council.

Will I be charged for using this website?

No.

What does this website offer?

You can use myGPhC to:

  • renew your registration
  • update your personal details
  • view or download receipts.

Where can I get support to use this site?

Please contact the GPhC Customer Contact Centre if you have any issues or would like help. You can phone 020 3713 8000 or email info@pharmacyregulation.org

What web browsers will this site work with?

For your security and to get the best from the site, we encourage you to keep your web browser updated to the latest version. We have tested the site with all recent (as at January 2014) versions of the most popular browsers and some older versions of Firefox, Opera and Internet Explorer (version 6 onwards). We offer support to users of all these browsers.

We don't support mobile devices including ones using iOS (Apple devices such as iPad and iPhone), Windows Phone, BlackBerry and Android.

Signing in and using your password

How do I sign in?

Go to our sign-in page at https://myGPhC.org/account/signin.aspx. There are two ways you can sign in to myGPhC. You can use your GPhC registration number and your myGPhC password, or your GPhC registration number and the renewal number you get with your renewal notice.

Do I need to set up a password?

No, your new registration number and renewal number will allow you to access myGPhC, and you can continue to sign in using the renewal number printed in your renewal notice each year. However, we suggest you set up a confidential password for future use.

How can I set up a new password?

If you don't have a myGPhC password you will need to sign in using your GPhC registration number and the renewal number you get with your renewal notice. Once you have signed in you can create a myGPhC password to use when signing in instead.

Step 1: Sign in to myGPhC using your registration number and renewal number. These numbers are on your renewal notice in the section 'Renewing your registration as a pharmacist/pharmacy technician'.

Step 2: On the Welcome page there is a tab headed 'Registration'. Under that tab click on the 'Create password' button which will take you to a page headed 'Create or change password'.

Step 3: Following the instructions about the correct makeup of the password, enter your new password in the 'New password' box, and then confirm this by repeating the password in the 'Confirm password' box. Click on the 'Submit' button. If your new password has been accepted a message will appear saying you have successfully created your password.

Step 4: If you need to renew your registration, continue to Registration renewal

I cannot remember my password, or whether I have set up a password for myGPhC.

You can use your renewal notice number instead of a password to sign in, and then create a new password.

See How can I set up a new password?

You can also click on the Forgotten your password? link on the myGPhC Sign-in page to reset your password, using other details we hold about you.

I am told that my password is incorrect and I cannot sign in.

If you have set up a password and have forgotten it you can use your renewal notice number instead of a password to sign in.

See How can I set up a new password?

You can also click on the Forgotten your password? link on the myGPhC Sign-in page to reset your password, using other details we hold about you.

Renewal

How do I renew?

Step 1: Make sure that you have your renewal notice with you. If your renewal notice says that you are to pay by credit or debit card but you want to pay using Direct Debit, you will need to set up a Direct Debit before making your declarations. Download the correct Direct Debit form from http://www.pharmacyregulation.org/faqs/registration/renewal-forms

Please fill in and sign the correct form, using your registration number as the reference number. Send the form to:

Customer Service Team
General Pharmaceutical Council
25 Canada Square
London
E14 5LQ


We must get this new Direct Debit form by the date given in Step 4 of your renewal notice (see 'Pay the fee').

We will send you a payment schedule and a notice that your Direct Debit has been set up. The notice will also give you a new deadline by which you must make your renewal declarations. If you do not complete your declarations in time the Direct Debit will not be collected and you will need to make your online renewal declarations and payment using a debit or credit card.

If you are setting up a quarterly Direct Debit there will be a yearly administration fee of £15 which will be taken with the first payment each year.

Step 2 (a): If you are paying by credit or debit card please have your card with you. You will be transferred to the online secure payment system after you have completed your declarations.

Step 2 (b): If you already have a yearly or quarterly Direct Debit set up to pay your renewal fee, all you will need to do is complete your renewal declarations.

Step 3: Sign in to myGPhC. See How do I sign in?

Step 4: Fill in and confirm the declarations. Once you have confirmed these you will be transferred to the online payment system if you are paying by credit or debit card. If you already have a Direct Debit set up then the process will be complete.

Step 5: Once your credit or debit card payment has been made you will be transferred back to myGPhC and the process is complete. If you entered an email address you will get a confirmation email for your payment. This is not a receipt. You will be able to download a receipt from myGPhC after completing your online renewal if you have paid by debit or credit card.

How do I get a receipt for my renewal fee payment?

Select the 'Receipts' option from the Renewal tab to visit the Receipts page and download or view your receipts.

Payment method When the receipt is available
Online 24 hours after payment
Phone 24 hours after payment
Direct Debit 14 days after payment

If you are paying by quarterly Direct Debit, each time a payment is taken the amount paid and amount still owing will be updated on your receipt.

How can I pay my renewal fee online?

After signing in, select the 'Registration renewal' option from the Renewal tab to go to the Registration renewal page and follow the instructions there. You will be guided through the declaration and payment process.

When can I pay my renewal fee online?

We will post your renewal notice to you. This tells you when your renewal fee is due. Once we have sent out your notice, you can pay your renewal fee online.

What is the extra password step I encountered when making my online payment?

Depending on the type of card you use, you may be asked to enter a password before you can finish making your payment. This is a security system called 3-D Secure. It was introduced recently so that the card-issuing bank can be more sure that it's the real card owner making the payment, so reducing the chances of fraudulent card use. If your bank uses 3-D Secure and you haven't got a password yet you may be asked to set one up. For information on 3-D Secure, please go to http://en.wikipedia.org/wiki/3-D_Secure

What is 3-D Secure?

3-D Secure is a password-based security system used to reduce the risks of fraudulent card use. Before the payment can be completed, the user is redirected to a webpage owned by the card-issuing bank. At this point the card holder has to enter a password.

For information on 3-D Secure, please go to http://en.wikipedia.org/wiki/3-D_Secure

What are 'Verified by Visa', 'MasterCard SecureCode', 'J/Secure'?

Depending on the type of card you use, you may be asked to enter a password before you can finish making your payment. This is a security system called 3-D Secure. It was introduced recently so that the card-issuing bank can be more sure that it's the real card owner making the payment, so reducing the chances of fraudulent card use.

Each issuing bank has its own name for their own particular version of 3-D Secure. Some of the most common are:

Card issuer 3-D Secure version name
Visa

Verified by Visa

MasterCard MasterCard SecureCode
JCB International J/Secure

For information on 3-D Secure, please go to http://en.wikipedia.org/wiki/3-D_Secure

Why can't I use my web browser's Back button or History feature when I am paying my renewal fee?

There are a number of steps you have to go through when you are making your declarations and paying your renewal fee. You have to do these in the right order, one after the other. Using the web browser's Back button or History feature can interrupt the order of these steps. If you use the Back button or History feature, you will be redirected to the start of the process and you will need to start again. You also have to finish each step of the process satisfactorily, or the process is abandoned.

I want to change from credit or debit card to yearly or quarterly Direct Debit. How do I do this?

You need to set up your Direct Debit first. So do not make your declarations until you have done this, because your declarations cannot be recorded without a completed payment. Please download the correct Direct Debit form by going to http://www.pharmacyregulation.org/faqs/registration/renewal-forms

Please fill in and sign the correct form, using your registration number as the reference number. Send the form to:

Customer Service Team
General Pharmaceutical Council
25 Canada Square
London
E14 5LQ


We must get this new Direct Debit form by the date given in Step 4 of your renewal notice (see 'Pay the fee').

We will send you a payment schedule and a notice that your Direct Debit has been set up. The notice will also give you a new deadline by which you must make your renewal declarations. If you do not complete your declarations in time the Direct Debit will not be collected and you will need to make your online renewal declarations and payment using a debit or credit card.

If you are setting up a quarterly Direct Debit there will be a yearly administration fee of £15, which will be taken with the first payment each year.

I want to change from yearly or quarterly Direct Debit to paying by credit or debit card. How do I do this?

You need to do this before you make your declarations. While you still have a Direct Debit do not make your declarations as you will not be directed to the online payment page. You will need to email us at info@pharmacyregulation.org, quoting your GPhC registration number and asking us to cancel your Direct Debit. You will get a notice from us saying that this has been done. The notice will also give you a new deadline by which you must make your renewal declarations and payment. You will then need to sign in to myGPhC before that date to complete your declarations and make your payment by either credit or debit card.

We advise you to contact your bank or building society to cancel the Direct Debit instruction they hold.

How do I change my Direct Debit payment from quarterly to yearly (or vice versa)?

Please email us at info@pharmacyregulation.org, quoting your GPhC registration number. Please make sure you tell us before the date given in Step 4 of your renewal notice (see 'Pay the fee'). You can make your declarations any time before the date given on your renewal notice in the section 'Renewing your registration as a pharmacist/pharmacy technician'.

If you are changing to a quarterly Direct Debit we will charge a yearly administration fee of £15, which will be added to your first payment each year.